Cylindo now offers an easy way to integrate with Google Analytics 4 through Google Tag Manager (gtm). Please keep in mind that GA4 is no longer compatible with Universal Analytics properties so in case you're still using legacy libraries such as analytics.js you will need to migrate your implementation.

Remember to add all variables that you create as custom dimensions or you will NOT be able to use that data in reports.

Google Tag Manager

1. Enable GA4 in your Cylindo Settings 

2. Set up Google Tag Manager

Please refer to the attached PDF.

3 . Confirm the integration is running smoothly

Install the Google Analytics Debugger extension.

This extension adds a flag on each Google Analytics event to force its visibility in the DebugView from a Google Analytics 4 property.

Open the website where a HD 360 Viewer instance is displayed and GTAG is also enabled and start playing around with the viewer. Events should start displaying in the DebugView from Google Analytics 4.

If no events are showing, go through the steps again and double-check that you performed all the steps. Also navigate to a product on your website using the Cylindo 360 viewer. Perform some interactions (full screen, zoom, spin, etc.) and check back again. Make sure you are not on an IP that is being filtered out of your data. 

Do not hesitate to contact our Support Team by emailing support@cylindo.com if you experience any issues.

4. Add Custom Dimensions in Google Analytics

This will allow you to report on all properties that are being tracked through GTM. Navigate to your Admin > Custom Definitions > Create custom dimensions. You may want to wait 24 hours after setting up GTM as you will see properties to select under the 'Event Parameter' dropdown. Below is an example of some of these properties set up.