The 3D Master Assets, or photorealistic 3D visualizations, that have been created for you are referred to as ‘products’. You can access, download, or manage your products directly within the Cylindo platform. If your product has options (like size, fabric colors, etc.) you can see all the variants of the product on the product page.
Product identifiers
To programatically access a product you need to specify the product code in addition to your account identifer. The product code for a master asset is decided when you place your order for your product visuals. Product codes needs to be unique for all your products. To fetch a specific configuration of your product you need to specify the exact feature and option parameters. See more details in our Content API documentation.
Product Code Alias
A single Master Asset can be have multiple product codes. This is called Product Code Alias and can be configured by your account management team. Use cases for a product code alias is typically when you have two products in your e-commerce / ERP system that shares the same visuals. Example a quick ship and a fully configurable product that share the same or partially the same visuals, but are two different objects in your system.
Product Versions
WIth the nature of 3D rendering and the update cycles of products, there often can be several versions of your product. When a product version is being worked on, it is in Draft state. Once the product version is sent to review or published, it is Locked. Locked product versions can not be edited. You will then have to create a new version to make changes to the product.
Product State
If you no longer subscribe to products they will be disabled. You can access disabled products on the platform but are not able to download, request via our Content API, or utilize within Cylindo-generated viewers. Products that are active are the ones you are currently subscribing to. Note: Only products of type Production count towards your license agreement.
Product Families
Product Families are a way for you to organize the products you have on Cylindo and ensure that you can group together products that belong to the same design line or collection. When you order new products, the Product Family will be captured in the product data collection. Product Families can be managed on your settings page.
To add one or multiple products to a product family, you can select them in the product list, go to the action menu and select Update Product Families
Product Page
When opening the product page, you will see the most recent published version of the product. You can view other versions by selecting the Version dropdown in the header. If the product is a part of an active project, you can see which project it's a part of in the header and the current state of the production pipeline it is (Product data, Production, Review or Approved).
Share / Download Product image
On the product page you can copy the url or download an image of a specific frame from the viewer. The images can be downloaded in 512px, 1024px, 2048px and 4096px resolution, you can set the background color, and set the file format to .jpg or .png. By selecting the embed url option, you can get the url to the image or the url wrapped in an image tag.
Share Product
If you want to share the product version with someone who does not have access to the Cylindo platform, you can copy a url to the public version of the product page. On the public version of your product page you will have the option to change all features and options, but you can not download or make any edits to the product.